FAQ’s

I can’t find my confirmation/reminder emails?

BEFORE BOOKING/MISSING EMAILS

You will receive an email immediately from us at the time of booking and it will contain directions and our code of conduct, it is important you read to ensure the safety of all users and their dogs, Failure to adhere to will mean future bookings will be revoked.

PLEASE ADD bookings@wildandfreedogmeadows.co.uk AND info@wildandfreedogmeadows.co.uk to your contact list before booking, this stops our automated emails being blocked by your email providers or sent to junk and spam folders. If missing please check junk and spam folders before getting in touch. We have been advised that it is best this is done via a pc/laptop through web browser rather than the email apps on your phone.

*Please note you will also receive proof of payment from Stripe, this is not your booking confirmation.

What do I need to do before booking?

BEFORE BOOKING/MISSING EMAILS

You will receive an email immediately from us at the time of booking and it will contain directions and our code of conduct, it is important you read to ensure the safety of all users and their dogs, Failure to adhere to will mean future bookings will be revoked.
PLEASE ADD bookings@wildandfreedogmeadows.co.uk AND info@wildandfreedogmeadows.co.uk to your contact list before booking, this stops our automated emails being blocked by your email providers or sent to junk and spam folders. If missing please check junk and spam folders before getting in touch. We have been advised that it is best this is done via a pc/laptop through web browser rather than the email apps on your phone.

*Please note you will also receive proof of payment from Stripe, this is not your booking confirmation.

How do I get in? How do I get the gate codes?

You will receive an automated reminder email 6 hours before your session; this will contain all the information plus most recent gate codes. If missing please check junk and spam folders before getting in touch.

Are there other dogs?

This facility is designed to meet the needs of many people and their dogs. If your dog is not happy in the company of other people and dogs please book the both Meadows so you can enjoy the full facility without worry or disturbance.

If you book either Buttercup Agility Meadow OR Daisy Maze Meadow, you will have Individual Hire of a whole meadow however they maybe someone and their dog in the adjacent meadow.

If you book the Combined Meadows you will have Private Hire of both Buttercup Agility & Daisy Maze Meadows and receive the gate codes for the central gates to open up the space. You will need to read carefully the emails and code of conduct to ensure the safety for all our customers and their dogs. Failure to adhere to will mean future bookings will be revoked.

What is Individual Hire and Private Hire?

This facility is designed to meet the needs of many people and their dogs. If your dog is not happy in the company of other people and dogs please book the both Meadows so you can enjoy the full facility without worry or disturbance.

If you book either Buttercup Agility Meadow OR Daisy Maze Meadow, you will have Individual Hire of a whole meadow however they maybe someone and their dog in the adjacent meadow.

If you book the Combined Meadows you will have Private Hire of both Buttercup Agility & Daisy Maze Meadows and receive the gate codes for the central gates to open up the space. You will need to read carefully the emails and code of conduct to ensure the safety for all our customers and their dogs. Failure to adhere to will mean future bookings will be revoked.

Is there a poo bin?

Please clear up after your dog(s) goes to the toilet and put in the dog waste bin only, bagged please. There are no refuse facilities at Wild and Free Dog Meadows, so take your normal rubbish home. If you find the field in a mess, please let us know as we are keeping a note of who isn’t clearing up and failure to adhere to will mean future bookings will be revoked.

Are dogs in season allowed in?

Seasons – We take the responsibility of care and safety of all our customers dogs seriously and as a priority, therefore we prefer that females in full heat do not come to the meadows. This is generally the middle part of the cycle for approximately 2 weeks, depending on the breed of the dog.

How many dogs can I bring?

GROUP BOOKINGS
If you are booking the field for large groups (6+) of dogs, please book the whole field and the addon booking times, some dogs, even friendly ones may be overwhelmed if sharing the field next to large groups of dogs.

For Group Bookings:

6-10 Dogs
We ask that you book a 1.5 hour time slot, so that you can comfortably get all the dogs back into the cars, without impinging on other users and take some time at the end to do a full sweep of any dogs mess and rubbish and take it home with you.

10 plus Dogs
We ask that you book a 2 hour time slot, so that you can comfortably get all the dogs back into the cars, cars in and out without impinging on other users and take some time at the end to do a full sweep of any dogs mess and rubbish and take it home with you.

Parking
We do have a small car park and it is limited, so it can hold 10 vehicles comfortably. Please be aware that there will be other Customers leaving and entering the field before and after you, and they may get anxious to see so many cars, dogs and people.

Noise
Please be mindful that large groups of dogs and people generate can lots of noise and we do have neighbouring houses opposite. We ask that you are respectful to our neighbours to help us keep the peace.

Does it cost more to bring extra dogs?

GROUP BOOKINGS
If you are booking the field for large groups (6+) of dogs, please book the whole field and the addon booking times, some dogs, even friendly ones may be overwhelmed if sharing the field next to large groups of dogs.

For Group Bookings:

6-10 Dogs
We ask that you book a 1.5 hour time slot, so that you can comfortably get all the dogs back into the cars, without impinging on other users and take some time at the end to do a full sweep of any dogs mess and rubbish and take it home with you.

10 plus Dogs
We ask that you book a 2 hour time slot, so that you can comfortably get all the dogs back into the cars, cars in and out without impinging on other users and take some time at the end to do a full sweep of any dogs mess and rubbish and take it home with you.

Parking
We do have a small car park and it is limited, so it can hold 10 vehicles comfortably. Please be aware that there will be other Customers leaving and entering the field before and after you, and they may get anxious to see so many cars, dogs and people.

Noise
Please be mindful that large groups of dogs and people generate can lots of noise and we do have neighbouring houses opposite. We ask that you are respectful to our neighbours to help us keep the peace.

Is the payment system secure?

PAYMENT SYSTEM

We are using Stripe, an online payment system which is safe and secure, fast and easy to use. If you have any concerns and wish to check them out please visit https://stripe.com/gb/privacy

What payment system do you use?

PAYMENT SYSTEM

We are using Stripe, an online payment system which is safe and secure, fast and easy to use. If you have any concerns and wish to check them out please visit https://stripe.com/gb/privacy

How do I find you?

DIRECTIONS

If you are using Apple or Google maps then search Wild and Free Dog Meadows, we are registered and it will bring you straight here.

If you are coming from the South (Ringwood/Bournemouth/Southampton)

Head to Ringwood and take the A338 to Salisbury/Fordingbridge. Go past The New Forest Water Park (on your left), Go past the next cross roads for Bickton/Hyde, and it’s the next turning on your Left – unmarked but for a triangle road warning sign with left turn on a bend, turn left down there and the narrow lane sweeps around to the left, go 20 meters and it’s the first left, there is a sloped driveway to two metal gates and it’s the left hand gate.

If you are coming from the North (Salisbury/Fordingbridge)

Take the A338 to Fordingbridge/Ringwood. Go Over the Fordingbridge flyover and then 300 yards after take the turn right – unmarked but for a triangle road warning sign with right turn on a bend, turn right down there and the narrow lane sweeps around to the left, go 20 meters and it’s the first left, there is a sloped driveway to two metal gates and it’s the left hand gate. We accept no responsibility if you get lost, we have done everything to ensue you can find us.

We also recommend that you CHECK TRAFFIC REPORTS particularly through the summer at weekends as traffic heading to Ringwood can be horrific and there are plenty of alternative routes, so your dog won’t be stuck in hot cars.

Please travel with plenty of water and towels, as you can wet the towels and place on your dogs to cool down and stop heat stroke. Do not use ice as this constricts the capillaries and stops the cooling process.

Where are you based?

DIRECTIONS

If you are using Apple or Google maps then search Wild and Free Dog Meadows, we are registered and it will bring you straight here.

If you are coming from the South (Ringwood/Bournemouth/Southampton)

Head to Ringwood and take the A338 to Salisbury/Fordingbridge. Go past The New Forest Water Park (on your left), Go past the next cross roads for Bickton/Hyde, and it’s the next turning on your Left – unmarked but for a triangle road warning sign with left turn on a bend, turn left down there and the narrow lane sweeps around to the left, go 20 meters and it’s the first left, there is a sloped driveway to two metal gates and it’s the left hand gate.

If you are coming from the North (Salisbury/Fordingbridge)

Take the A338 to Fordingbridge/Ringwood. Go Over the Fordingbridge flyover and then 300 yards after take the turn right – unmarked but for a triangle road warning sign with right turn on a bend, turn right down there and the narrow lane sweeps around to the left, go 20 meters and it’s the first left, there is a sloped driveway to two metal gates and it’s the left hand gate. We accept no responsibility if you get lost, we have done everything to ensue you can find us.

We also recommend that you CHECK TRAFFIC REPORTS particularly through the summer at weekends as traffic heading to Ringwood can be horrific and there are plenty of alternative routes, so your dog won’t be stuck in hot cars.

Please travel with plenty of water and towels, as you can wet the towels and place on your dogs to cool down and stop heat stroke. Do not use ice as this constricts the capillaries and stops the cooling process.

How do I know what to do when I get there?

You will receive an instant automated email at the time of booking containing all the information you need, plus the code of conduct to ensure a smooth operation and everyone safety. Failure to adhere to will mean future bookings will be revoked.

What if I need to change or move my session?

RESCHEDULED SESSIONS, CANCELLATION POLICY & REFUNDS

You can now reschedule and cancel your own appointments up till 48 hours before your sessions and these will be fully refundable however the system does not refund monies automatically, this has to be done by us, as there is a fee to us for it. Please contact the office on info@wildandfreedogmeadow.co.uk .

Refunds can take 5-10 days to hit your account, this is Stripe’s policy not ours.

Cancellations or Rescheduled Sessions less than 48 hours, you will need to contact the office and these are not refundable. If you are on our social group on Facebook and wish to post and find a replacement for your session yourself, you are more than welcome and we accept no responsibility for this transaction.

I can’t make my session I’ve booked, what do I do?

RESCHEDULED SESSIONS, CANCELLATION POLICY & REFUNDS

You can now reschedule and cancel your own appointments up till 48 hours before your sessions and these will be fully refundable however the system does not refund monies automatically, this has to be done by us, as there is a fee to us for it. Please contact the office on info@wildandfreedogmeadow.co.uk .

Refunds can take 5-10 days to hit your account, this is Stripe’s policy not ours.

Cancellations or Rescheduled Sessions less than 48 hours, you will need to contact the office and these are not refundable. If you are on our social group on Facebook and wish to post and find a replacement for your session yourself, you are more than welcome and we accept no responsibility for this transaction.

How do I contact you?

CONTACT US

If you need to contact us please email info@wildandfreedogmeadows.co.uk or on our Facebook page. 

Whilst the field might be open, our office does not keep the same hours please be aware that this is not a 24/7 answering service, due to our other work and family commitments. We do our best to get back to people within 48 hours apart from weekends.

Why do I have to keep my dog on a lead in the car park?

Dog(s) MUST be on lead in the car park area at all times to ensure safety on changeovers and to help things run smoothly. Even if your dog(s) is happy and social with people and dogs, those leaving the meadows may not be.

What is the fencing like?

This facility has been designed for safety for you and your dog. With 6 ft fencing around the entire facility perimeter with the added bonus of smaller mesh fencing at the bottom 2ft to stop small dogs going through.

There is a main entrance gate into the carpark area and more fencing and gates into the meadows to ensure safety at change over times. All gates are padlocked for your safety and the safety of the facility. The boundary between the meadows is 6ft and different from the perimeter fencing where by it is a higher gauge thicker metal with small holes thus ensuring safety during socialisation. All gates have been heightened, lowered and covered in wire mesh for safety.

*We have done our best to ensure the meadows are as safe as possible however by booking with us you are accepting responsibility for you, your dogs and family and use it at your own risk.

How can I set up playdates/socialisation?

Facebook Group
Our Facebook group Friends of Wild and Free Dog Meadows is for all you lovely Customers and your gorgeous dogs, to match make for play dates, socialisation, ideas and support.

We want to help you and support the development and education of your dog’s whilst keeping them safe, having fun and using kind and positive methods. We take no responsibility for playdates & socialisation; you do so at your own risk.

If however you want to do gentle socialisation we recommend that you arrange a date and book both sides of the meadows and do gentle greetings through the fencing.

Can we bring our kids?

CHILDREN!!

We love children but no offence, not nearly as much as dogs 😉 We also understand many children visit our facility with their families and dogs which is lovely, however we would like to state that all enrichment is built for the pleasure of the dogs ONLY and in no way is child safe or friendly. We therefore ask you to supervise children carefully and use the facility with them at your own risk and we accept no responsibility for accident or injury. We also have had incidents of children defacing and vandalising equipment we have built for the dogs.

Failure to adhere to will mean future bookings will be revoked.

What is your privacy policy? GPRD?

General Data Protection Regulation – Privacy Policy 2018

As of 25th May 2018, new European legislation comes into force ensuring that businesses behave responsibly with the personal data they manage, under the General Data Protection Regulation (or GDPR as it is more commonly known). We have updated our policy to comply with this.

When booking a session at Wild and Free Dog Meadows, information is gathered in order that we can deliver a service and take payment. All bookings are done by a third party app (Acuity) which is integrated with our website and a separate payment system and bank called Stripe, therefore all information given with these companies is shared by you at the time of booking. This is subject to their terms and policies. We do not share information with these companies; however we receive information about your bookings from them to deliver the service which we provide and information for accounting purposes only by us. We do not received card details and do not use booking data for any reason other than to contact you about your booking or any other specific need to contact and individual.

Any general marketing is done by us through our Mailchimp mailing list. Anyone on our mailing list has previously had the option of unsubscribing, however we will now be adding an opt in option for new customers and opt out for existing customers. Wild and Free Dog Meadows would like to contact you periodically to keep you informed or our products, services, news and useful resources. You can unsubscribe easily at any time by clicking on the unsubscribe link at the bottom of the newsletter. Alternatively you can contact us direct for removal. This will not affect your bookings.

You have the right to see any information we keep and you can request that any data be changed or securely destroyed. Wild and free Dog Meadows do not use this information in any other way. We will not pass your personal information to any third party. We will not use your personal information for marketing purposes.

There may be photos taken at the meadows by various people and we may use these on social media or our website. You can request that any photos with you or your dog(s) are in are not used or ask us to specifically remove photos after publication if you have any issue with them. We will always ask permission to share photos taken and posted by you, if posted to the private group or personally, however if they are publically posted by you on our social media, by doing so you have given your permission and we can therefore share without permission.

Any information given to Wild and Free Dog Meadows via any messaging service on our social media is only accessible by us. You may request that we delete any messages with any information in at any time and we do will periodically delete these. Any information you have given us via our mobile phones is accessible only by ourselves which are secured by code and fingerprint recognition. You may request that text messages are deleted at any time and we periodically delete messages.

Please do not hesitate to contact Wild and Free Dog Meadows if you have any concerns or questions about your data to info@wildandfreedogmeadows.co.uk. We are committed to ensuring the safety of your personal information.

Open 7 days a week 4.30am – 12am

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